Support

Thanks for using VaultJot.

Contact

Bug reports, questions and feature requests: hello@vaultjot.app

Please include your iPhone and Apple Watch model, the system versions, and the app version. You'll find the app version at the bottom of Settings.

Watch notes not arriving?

Open the VaultJot iPhone app. It checks for waiting notes every time it opens.
Open VaultJot on your Watch. It retries any notes that haven't been sent yet.
Check that your Watch is connected to your iPhone or the internet.

Notes not reaching your vault?

In Settings under Vault, check that Write to external vault is on.
If VaultJot reports Vault write failed, tap Change vault and select the folder again.

Sending a diagnostic log

If we ask for a log: open Settings, press and hold the version line at the bottom for three seconds, then tap Share log. The log stays on your device unless you share it yourself. It can contain topic names, file names and short excerpts of note titles and dictated text, so look through it before sending. Pressing and holding again turns the diagnostics off.